ozwin 365 Privacy Policy

1 Introduction and Scope

ozwin 365 takes the privacy of its users seriously. This Privacy Policy ("Policy") sets out how your personal information is handled when you use the ozwin 365 website and its related services.

This Policy applies to all ozwin 365 services — including casino games, slots, live casino, sports betting, and mobile applications. By registering on the site or continuing to use the services, you are considered to have accepted the terms of this Policy.

This Policy is an integral part of our Terms and Conditions. In the event of any conflict, the Terms and Conditions shall prevail, except that on matters specifically relating to privacy, this Policy shall be treated as final.

2 Types of Information Collected

ozwin 365 collects various types of information to operate its services properly. The main categories of information are listed below:

2.1 Identity Information

During registration, your full name, date of birth, nationality, and contact details are collected. This includes your mobile number and email address.

2.2 Identity Verification Information

To verify your account and ensure security, your national ID or passport details and, where applicable, proof of address may be requested.

2.3 Financial Information

Your bKash, Nagad, or Rocket account details are taken to process deposits and withdrawals. ozwin 365 does not store complete payment credentials — only the information necessary for the relevant transaction is kept.

2.4 Technical and Behavioral Information

While you use the site, your IP address, browser type, device identifier, login time, and gaming history are recorded automatically. This information helps improve service quality and prevent fraud.

3 How Information Is Collected

ozwin 365 collects information in the following ways:

• Direct Submission: Information you provide yourself during registration, login, deposit, or when contacting support.
• Automatic Collection: Information collected through cookies, log files, and web beacons while you browse the site.
• Payment Processors: Relevant information received after a transaction is completed through bKash, Nagad, or Rocket.
• Third-Party Verification Agencies: Information received from approved agencies for identity verification purposes.
• Live Chat and Email: Information provided during support sessions.

Information collected by any method is used only for the purposes stated in this Policy.

4 Purpose of Using Information

ozwin 365 uses collected information for the following specific purposes:

4.1 Account Management

Information is used to create, verify, and keep your account secure. The login and password recovery processes also rely on this information.

4.2 Financial Transaction Processing

The necessary information is processed to complete all financial activity, starting from a minimum deposit of ৳200 and a minimum withdrawal of ৳800.

4.3 Service Improvement and Customisation

Your gaming preferences and usage patterns are analysed to make the service more relevant to you. This includes game recommendations and applicable offers.

4.4 Security and Fraud Prevention

Detecting suspicious activity, keeping accounts secure, and preventing unauthorised access are among the primary purposes.

4.5 Customer Support

Relevant information is needed to resolve your issues quickly through 24/7 live chat and email support.

4.6 Communication and Notifications

Your contact information is used to send important account-related messages, transaction confirmations, and, where you have given consent, promotional messages.

5 Data Storage and Security

ozwin 365 applies industry-standard technical measures to protect your information. Every connection is secured through SSL (Secure Sockets Layer) encryption, which prevents unauthorised reading of data during transfer.

Stored information is held on encrypted servers and cannot be accessed by anyone other than a limited number of authorised staff. Passwords are never stored in plain readable form — they are kept only in hashed format.

Your information is not kept for longer than necessary. Even after an account is closed, some information may be retained for a set period due to legal or regulatory requirements.

6 Sharing Information with Third Parties

ozwin 365 does not sell or rent your personal information to third parties for commercial purposes. However, limited information may be shared with the following parties where strictly necessary to operate the service:

• Payment Processors: bKash, Nagad, and Rocket — only the information required to complete a transaction.
• Identity Verification Agencies: During account verification, in accordance with applicable rules.
• Technology and Infrastructure Partners: Server hosting and security service providers, who operate under confidentiality agreements.
• Law Enforcement Authorities: Only where a valid legal directive or court order exists.

Any third-party partner is required to maintain privacy standards equivalent to those in this Policy.

7 Cookies and Tracking Technologies

ozwin 365 uses cookies to keep the website functioning properly. Cookies are small text files stored in your browser that help improve your experience of the service.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and deposit and withdrawal operations. Disabling them will prevent the site from working correctly.

7.2 Functional Cookies

These cookies are used to remember your language preference, game settings, and information from previous sessions. They improve the convenience of the service.

7.3 Analytics Cookies

Anonymous statistics are collected to understand how different parts of the site are being used. This information is used to make the service more useful — no individual is identified.

Most modern browsers provide options to control cookies. However, disabling essential cookies may cause some services to stop working correctly.

8 User Rights

Every user registered with ozwin 365 has the following rights regarding their personal information:

8.1 Right to Access

If you wish to know what information ozwin 365 holds about you, you may request a summary. Contact support and the information will be provided within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect, you may request a correction. Some details can be changed directly in your account settings; for other changes, support can assist you.

8.3 Right to Erasure

You may request to close your account and have your information deleted. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for promotional communications or analytics purposes. This preference can be changed through your account settings or by contacting support.

To exercise these rights or to find out more, contact the ozwin 365 support team via live chat or email.

9 Protection of Minors

All casino and betting activity on ozwin 365 is strictly for persons aged 21 or over. Minors are completely prohibited from opening an account or using the service.

Age verification is in place during the registration process. If any account is suspected to belong to a minor, it will be suspended immediately and investigated.

Parents are advised to use parental control software on shared computers and mobile devices and to monitor their children's online activity.

10 Policy Changes

ozwin 365 reserves the right to amend this Privacy Policy as needed. If any significant changes are made, users will be notified by email or through a site notification.

If you continue to use the site after a change, you are considered to have accepted the revised Policy. It is therefore recommended that you revisit this page from time to time.

To learn about the history of the Policy and previous versions, contact the support team. To find out more about us, visit the About ozwin 365 page.

11 Contact

If you have any questions, objections, or requests regarding this Privacy Policy, please contact the ozwin 365 support team:

• Live Chat: Available 24/7 — can be started directly from any page on the site
• Email: [email protected]
• Language: Support is available in Bengali and English

We will endeavour to respond to privacy-related requests within a reasonable time. For general questions, answers may be found on our FAQ page.